CUSTOMER SERVICE—DEAD OR ALIVE?
Discover how to increase customer
satisfaction.
- Do you suffer the deep pain of trying to resolve
customer service problems with non-existent people at the
other end of your telephone?
- If you have a business, large or small do you think your
customers share the same frustrations that you have?
Why can’t customer service problems be handled and solved
faster, more courteously and completely? Why does it seem like
we can never speak directly with a real live human being? And
when we do manage to speak to a live person, why does it seem
that they are speaking to us from thousands of miles away? Maybe
because they are indeed thousands of miles away from the U.S.
The answer is that most companies that have customer service
departments know they lose tons of money on their customer
functions. To be blunt, customer service is a loser proposition.
Period. Therefore for the best way to minimize the losses is to
run as bare-bones operation as possible. “Too bad that a
customer can’t get past the electronic attendant and speak to a
person. Too bad that the customer isn’t happy with us—we’ve got
lots more customers”
How would you like to have the lost dollars
from just one hour of poor customer service as practiced by
American companies? I guarantee you could retire for the rest of
your life…and so could all of your family and all of your
friends could join you as well!
My late, great friend, Ray Considine co-wrote a book called
Why Are You Making It So Hard For Me To Give You My Money?
Taking the first letter of the first seven words in the title he
fondly called what became his passion “WAYMISH.
He and his writing partner collected at least a bazillion
examples of real life stories concerning awful experiences in
the surreal world of customer service. My sense is that perhaps
we should rename customer service departments “no customer
service departments.”
Recently a friend emailed me a ‘secret” list of about 6 pages
with dozens of phone numbers of credit card companies, airlines,
computer companies etc. so as to avoid the endless minutes and
some times hours spent on hold waiting hopefully for a person to
pick up the phone somewhere in cyberspace, who might be able to
help solve a problem. If you want this list please click
here to
receive it.
If you have a company that has one to one
hundred customer service people in it—I can help you convert
what is now probably a big drain on your check book—to a profit
making center—and I can help you achieve this seemingly
impossible goal in 90 days or less.
And while we’re at it we will get more business from your
existing customers than you ever dreamed possible—and also while
we’re at it we will help you attract and convert more new
customers than you dreamed possible.
Contact me for a personal phone
consultation (no fee for this time—ever) and let me help you
discover a new way of doing business. You will get more peace of
mind, let go of all the angst and stress, increase your business
checking account balances, earn more profits, help your customer
service and sales people make more money and most important keep
more customers buying from you and happier and more satisfied
with your company than ever before.
more articles |
